Privacy Policy

ONE Industrial Works Inc. ("ONE Industrial Works," "we," "us," or "our") respects the privacy of everyone who visits our website, submits a form, attends our events, or communicates with us through our social channels. This policy explains what information we collect, how we use it, and the choices available to you.

Information we collect

We collect information in a small number of ways, always tied to a clear business purpose.

Information you give us directly: name, company, job title, email address, phone number, and project details when you fill out a website form, request a quote, download a whitepaper or spec sheet, or message us on social media.
Information collected at events: contact details submitted when you scan a QR code at a trade show or industry event, tagged to that specific event for follow-up.
Information from your interactions with our emails: whether a campaign email was opened and whether a link inside it, such as a technical whitepaper, was clicked. We use this to route your interest to the right specialist.
Website usage data: standard technical information such as pages visited, referring source, and general location, collected automatically to understand how our site is performing and where visitors are coming from.
Information you provide in direct messages or comments: on our professional social channels, we may see and respond to whatever you send us. We never request pricing decisions or technical commitments through social media; those come from a specialist by email or phone.

We do not collect sensitive personal categories such as health information, government identification numbers, or financial account numbers through our website.

How we use your information

To respond to inquiries, quote requests, and technical questions, and to route them to the right department (Sales, Engineering, or Marketing).
To manage your account and opportunity record in our internal systems if you become a client or prospective client.
To send you relevant technical content, such as whitepapers or spec sheets, if you have opted in to our email communications.
To measure and improve our website, campaigns, and event follow-up.
To meet legal, contractual, tax, and audit obligations, including retaining certain business records for the periods required by law.

We do not use your information to make automated decisions that produce legal or similarly significant effects on you.

How your information is stored and protected

Your information lives inside our internal, access-controlled business systems rather than in personal files or spreadsheets. We apply several safeguards:

Access to any system holding client information requires a password manager and multi-factor authentication.
Only authorized team members can view client and contact records, and access is removed promptly when someone changes roles or leaves the company.
Financial and contractual records connected to your account are retained in a secured, backed-up state for the period required by applicable law, generally a minimum of seven years for financial documentation.
We do not store your information on personal devices, personal cloud drives, or unapproved software.

When we share your information

We do not sell your personal information. We share it only in the following situations:

With our own team members who need it to do their job, such as a sales specialist following up on your inquiry or an engineer certifying a technical proposal.
With service providers who help us operate our business, such as the platforms that run our website, email campaigns, and customer records, under agreements that limit their use of your data to the services they provide us.
With manufacturing or supply-chain partners, but only the project-specific details needed to fulfill an order, never your full contact record.
When required by law, such as in response to a valid subpoena, court order, or regulatory request.
In connection with a merger, acquisition, or sale of company assets, in which case your information may transfer as part of that transaction.

Cookies and tracking technologies

Our website uses cookies and similar technologies to keep the site functional and to understand overall traffic patterns, such as which pages perform well and which marketing channels bring visitors to us. You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site function.

Your choices and rights

Email opt-out: every marketing email we send includes an unsubscribe link. You can also contact us directly to be removed from a mailing list.
Access and correction: you can ask us what information we hold about you and request that we correct inaccurate details.
Deletion: you can request that we delete your personal information, subject to our legal obligation to retain certain business and financial records for the periods described above.
Residents of certain states or countries may have additional rights under laws such as the California Consumer Privacy Act or the EU General Data Protection Regulation, including the right to know, the right to opt out of certain data sharing, and the right to lodge a complaint with a regulator. Contact us using the details below to exercise any of these rights.

We will respond to a verified request within the timeframe required by applicable law.

Children's privacy

Our website and services are directed at business professionals and are not intended for anyone under the age of 16. We do not knowingly collect personal information from children.

International data

Because we work with manufacturing partners outside the United States, limited project-related data (never full personal contact records) may be processed in connection with international logistics, customs, and payment compliance. We apply the same security standards to this data regardless of where it is processed.

Changes to this policy

We may update this policy as our practices or legal obligations change. The "last updated" date at the top of this page reflects the most recent revision. Material changes will be posted here before they take effect.