Refund Policy

A legal disclaimer

Every order is engineered and produced against the technical specifications confirmed during your qualification and proposal process. Once production begins, materials and labor are committed to your specific configuration and cannot be resold as-is to another buyer.

• Custom orders are generally non-refundable once production has started.

• Cancellation before production begins may be possible depending on how far your order has progressed through engineering and procurement. Contact your sales specialist as early as possible if you need to cancel.

• Any deposit paid to secure materials, reserve a production slot, or lock a supplier cost is applied against the terms stated in your signed contract.

Damaged or incorrect shipments

A refund request tied to shipping damage or an incorrect order is handled differently than a standard cancellation, since it usually points to a freight or fulfillment issue rather than a change of mind.

• Report damage or a shipment error within 48 hours of delivery, following the inspection steps in our Shipping Policy.

• We will investigate the claim, working with the carrier or our cargo insurance where applicable, and determine whether the resolution is a repair, a replacement, or a credit.

• Refunds are not issued for damage reported after the inspection window without documentation, since a late, undocumented claim is difficult to verify against the original delivery condition.

Products that do not meet certified specifications

If a delivered product fails to meet the load, chemical-resistance, or structural specifications certified in your engineering-approved proposal, that is a warranty matter rather than a standard refund request.

• Contact us with your project details and a description of the issue.

• We will route the claim to the department that specializes in structural and chemical certification for a certified response before any resolution is offered.

• Resolution options may include repair, replacement, or a partial or full refund, depending on the certified findings.